Talk to a person

Routing questions, fee questions, a campaign behaving oddly, or a mint that will not resolve. Messages land with the people who run the engine, not a ticket queue.

Reply usually same day Mon to Fri, 09:00-18:00 UK We never ask for keys
Email [email protected] Fastest route for anything technical. Phone 0141 221 9334 Mon to Fri, 09:00 to 18:00 UK time.
Office 20 Kelvinhaugh Pl Glasgow, Glasgow City G3 8NH
United Kingdom
support_channel open
01 Who is writing
02 What it is about
03 The message
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No newsletter, no list. The address is used to reply and nothing else.

Common questions

01How fast is a reply?

Most messages are answered within a few hours during UK business hours, and by the next working morning outside them. Anything about a campaign that is currently running is prioritised.

02What should I include?

The token mint address if the question is about a specific campaign, and roughly what you were trying to do. That usually removes an entire round trip.

03Do you take campaign requests by email?

No. Campaigns are configured in the console on the home page so you see the exact volume, window and fee before anything runs. Support exists for the questions around that, not as a back door to it.