The role

Most incoming questions are versions of the same three: the pair is not showing on a screener, the volume looks lower than expected, or a transaction failed and the sender does not know why. Answering these well means opening an explorer, working out what actually happened, and saying so plainly, including when the answer is that we got something wrong.

What you would own

Diagnose campaign and transaction issues from on-chain evidence rather than from assumption
Give accurate answers about what the service cannot do, including when that loses a sale
Turn every question asked more than twice into a page on the site
Escalate real bugs with enough detail that an engineer can reproduce them

What we need

Comfort reading Solana transactions in an explorer and interpreting failure reasons
Clear written English and the patience to explain a mechanism rather than quote a policy
Working knowledge of DEX mechanics: liquidity, slippage, routing

Nice to have

Prior support experience in crypto infrastructure or fintech
A second language, particularly Turkish, Spanish or Mandarin

These are genuinely optional. Nobody has been turned down for missing all of them.

Terms

Salary	GBP 38,000 - 52,000 per year
Employment type	Full-time
Location	Remote, with a registered office at 20 Kelvinhaugh Pl, Glasgow
Eligibility	United Kingdom or Ireland, so that working hours overlap
Posted	18 August 2026
Closes	18 August 2027

Hiring process

A written reply from someone who read your application, usually within a week.
A conversation about what you have built and what you would want to own here.
A technical session on a real problem from our backlog, not a puzzle. Around two hours, paid if it runs longer.
A call with the person you would work alongside, and an offer with the salary already stated above.

How to apply

Email support@solanavolumebotpro.com with Technical Support Engineer in the subject line. Include your CV and a few sentences on what you would change first. A link to code, writing or a system you ran counts for more than a covering letter.

If you are unsure whether your background fits, apply and say so in the note. We would rather read an application that turns out to be a mismatch than miss one that was not.